Customers: Account Management

How do I make a call?
How do I login to my account?
I forgot my PIN or Password.
Where can I see my balance?
How do I setup Auto-Pay?
What is ITG Basis numbers?
What is the Refer-A-Friend program?
How do I use Auto-Pay?

About iTG Virtual Card

What is iTG Virtual Card?
What are the rates?
Are there any fees?
Can I use iTG outside the US?
How do I sign up?
How long does it take to get my PIN?
Can I recharge my account automatically?
Can I use iTG Services from payphones?
How do I check my application status?
Does my balance ever expire?
Can I get multiple PINs under one account?

Billing & Payments

How can I make payments?
How will I be billed?
Can I pay with cash or check?

iTG Family Calling Plan

What is the IsCard Family Plan?
Can I add more accounts to the plan on the fly?
Can I block one of the PINs from using the service?
How do I notify my family on how to use the service?
Can each PIN login to the website?

iTG Corporate Calling Card Plan

What is the iTG Corporate Plan?
Can I add more employees to the program on the fly?
Can I block a fired employee from using the service?
How do I notify employees how to use the service?
Can employees login and see other employees' usage?

Customers: Making Calls

How do I make a call?
How can I make calling easier?
How do I make a new call without hanging up?
Can two people use one PIN at the same time?
Why am I repeatedly being prompted to enter the number I wish to call?



What is iTG Virtual Card?
iTG Virtual Card is a Toll-Free Global Calling Card! You use the Virtual Calling Card just like any calling card, but you can use your iTG account to place calls from over 50 countries worldwide!




What are the rates?
Rates depend on what country you are calling from and what country you are calling to. Rates are billed in 1 minute increments with no minimum call duration. Visit the Rate Center for more info!




Are there any fees?
No! iTG has no connection fees, no maintenance fees, no monthly fees, and no hidden fees of any kind! There are no setup fees or taxes that will diminish your minutes! However, an FCC mandated surcharge may be added to calls placed from a payphone in the United States.




Can I use iTG Services outside the United States?
Yes! We offer International Call Back Service which allows you to use our services from anywhere in the world. Visit the International Call Back for more info!




How do I sign up?
You can sign up securely over the Internet by clicking here. You can also print out the signup form and fax it to us. Visit our fax form by clicking here.




How long does it take to get my PIN?
All transactions are processed within the same business day.



Can I recharge my account automatically?
Yes, you can! You can enroll in Automatic Recharging when you signup, or at any time after you have opened your account. Automatic Recharging is a fun and convenient way to make sure your account is always funded. Be sure to read about the details of this feature before enrolling.




Can I use iTG from payphones?
Yes, you can! Because our Access Number is Toll-Free, you can access your ITG account from payphones, overseas or in the U.S. However, an FCC mandated surcharge may be added to calls placed from a payphone in the United States.



How do I check my application status?
Click here to check your application status.



Does my balance ever expire?
ITG reserves the right to deactivate your account if you do not make a call or a payment for 365 consecutive days. As long as you continue using your account at least once a year, your balance will never expire.



Can I get multiple PINs and control them under one account?
Yes, you can! You can now purchase multiple PINs and control them under one parent account. We have two different types of plans: Family Calling Card Plan or Corporate Calling Card Plan.




How can I make payments?

Major Credit Card:
We accept all major credit cards or bank cards containing the logo of any of the following: Visa, American Express, MasterCard, & Discover.

Personal Check / Money Order:
We also accept checks or money orders drawn from a U.S. bank in U.S. dollar. Print an application, Please send a completed application with your check or money order to:

ITG Services LLC.
P.O BOX 248
ALLSTON, MA 02134

Bank Transfers:
Bank transfers are available with specific requirements; please contact us for more information.




How will I be billed?
Your account with iTG is prepaid. Accounts can be opened for $20, $30, $60, $80, $100 or $200 dollars. Once you make a call, we deduct from your prepaid balance the number of minutes you have spoken multiplied by the rate per minute with one minute rounding. The math is simple. Let's say, you make a 10-minute call from the U.S. to the U.S. You will be billed 39 cents for the call (10 x 3.9). No fees of any kind!




Can I pay with cash or Checks?
CASH SOON! We are going to be able to receive cash using Western Union SwiftPay service! CHECKS YES! Just fill out the application form and mail it with your check. If you want to put more money into you existing account than just send as a check to our address including your account number.

ITG Services LLC.
P.O BOX 248
ALLSTON, MA 02134




What is the iTG Family Calling Card Plan?
iTG Family Calling Card is a service specifically designed to meet the needs of a family. This service allows your family to process and be part of the same report and receive special promotions for long distance and international calls. Click here to learn more!




Can I add more accounts to the plan on the fly?
You can add more PINs 24x7 using our website. Your new PINs will be active immediately. You do not need to pick up a phone and contact us. Instant Access!




Can I block one of the PINs from using the service?
Yes, you can! You can access your account and view all the PINs under your program. You can activate or deactivate a PIN at your convenience. The changes you make are real-time so you have amazing control at any time!




How do I notify my family on how to use the service?
A great way to reduce confusion is to have us email your family member their PIN number and how to go about using the service. Use the "Setup" utility to view a listing of your PINs. Select a specific PIN, and check the box to send the information to a family member. We will email the PIN, password (unique to that PIN), and instructions on how to use the service!




Can each PIN login to the website?
Yes they can. Your family members can login to view their own calls, and control their own Speed Dial and PIN-FREE dialing numbers. However, they do not have the power to see any other information about your Family Plan. Only the parent or administrative account can see the balance and make payments.




What is iTG Corporate Calling Card Program?
iTG Corporate Calling Card is a service specifically designed to meet the needs of corporate managers. This service allows corporations to process and fill expense reports of their employees' long distance and international bills efficiently and effectively! Click here to learn more!




Can I add more employees to the program on the fly?
You can add more PINs 24x7 using our website. Your new PINs will be active immediately. You do not need to pick up a phone and contact us. Instant Access!




Can I block a fired employee from using the service?
Yes, you can! You can access your account and view all the PINs under your program. You can activate or deactivate a PIN at your convenience. The changes you make are real-time so you will never have an ex-employee still making a call on your wallet!




How do I notify employees how to use the service?
A great way to reduce confusion is to have us email your employee their PIN numbers and how to go about using the service. Use the "Setup" utility to view a listing of your PINs. Select an account, and check the box to send the information to the employee. We will email the PIN, password, and instructions on how to use the service!




Can employees login and see other employees' usage?
No, they can't. Employees can login to view and control their own account only. They do not have the power to see any other information about your program.




How do I make a call?

1. Call 1-877-TALKITG or 1-877-825-5484
2. Enter your PIN number if requested
3. Make a language selection (1 for English, 2 for Spanish)
4. Dial the number you wish to reach in the following format

country code + number

(You do not need to dial any access numbers such as 011)

How do I login to my account?
Use your username (e-mail address) and password to login. The login button is located on the right of every page on our website.




I forgot my PIN or Password.
Click here to look up your PIN or Password.



Where can I see my balance?
Your balance is present on the top of the screen after you login.




Can I set my account to recharge itself?
Enroll in AutoPay as a way to your balance fully recharged. You can set AutoPay when you sign up, or even after you start using your ITG account. How it works: Set a minimum balance you want in your account, and a payment amount you want us to charge your card if your balance dips below that minimum balance. It's that easy!




What is iTG Basis numbers?
iTG Basis numbers is a feature included in your iTG account. With ITG Basis numbers you can pre-subscribe up to 10 telephone numbers which you call from, so that you will not have to enter a PIN when calling from those telephone numbers!




What is the Refer-A-Friend program?
Refer-A-Friend program is a way you can earn free bonuses to your account when you tell people about our service! Click on the Refer a Friend menu option. You will be taken to be signed in to your account from which you will submit your friends or relatives email addresses. iTG will then send a message describing our service, containing a special link they can click on to signup that will automatically give you credit. You will earn $5.00 worth of minutes per referral!




How do I use Auto-Pay?
Once your account fells below $5, on your next call you will be prompt to as "would you like us to replenish your account?" to accept you will press (*) add then we will ask you for the amount of money you would like to add to your account. The minimum amount is $20. Once the amount is entered you will press (*) again and we will automatically add the funds to your account. Please allow up to 3 minutes to see the credit to your account.




How do I make a call?
There are 3 steps to making a call:
1. Enter the Toll-Free Access number (1-877-825-5484): you can dial from your cell phone, landline, or payphones!
2. If you are not calling from iTG Basis Numbers Enter your PIN and then "#" sign
3. Enter the number you wish to call and then "#" sign: When dialing a number in the US or Canada, begin with "1" and then the area code. Other countries begin with the country's area code without dialing "011" and then the city code and number.




How can I make calling easier?
There are two ways to make dialing easier and save you loads of time: 1. iTG Basis Numbers: Register your phone number so that once you dial a Toll-Free Access Number from that phone, you will not have to enter your PIN. You will skip step 2 (above), and be prompted for the number you wish to call.




How do I make a new call without hanging up?
To make a new call without having to hang-up and re-dial the Toll-Free Access Number, simply press the star key "**" twice when you are done with your conversation. However, an FCC mandated surcharge may be added to calls placed from a payphone in the United States.



Can two people use one PIN at the same time?
If you have a single iTG account, two people can not use the same PIN at the same time. However, we do have a Family and Corporate Plan which you to control multiple accounts (for more than 1 person) under one account.
Learn More about the Family Plan
Learn More about the Corporate Calling Card Plan



Why am I repeatedly being prompted to enter the
number I wish to call?
If the number you are calling is busy, you will not hear a busy tone. Instead, the system resets itself and asks you enter the number again. If you know the number you are calling is not busy, please email us the number you are entering and we will investigate immediately.